Property management shouldn't run through an inbox.
Your property managers manage property. Cerberus manages the process.
Property management has been digitised in pieces — a CRM, an inbox, a WhatsApp thread, a spreadsheet. Cerberus brings the operational process together: every enquiry becomes one tracked case, from first contact to resolution, across Voice and Email today.
Not a communication problem. A tracking problem.
None of this takes a bad employee. It takes one gap, once, on a day like any other.
Tenant calls.
Nobody answers.
Voicemail forgotten.
Landlord approval sits in an inbox.
Contractor waits.
Tenant chases.
Property manager off sick.
Nobody knows a case's status.
Maintenance email arrives.
No one creates a case.
The issue disappears.
The operating environment has shifted faster than most agencies' processes have
Three figures from 2025, and one legal deadline already in force.
of landlords say it's harder to run a rental property than it was 10 years ago.
Rightmove, Lettings in Focus, Aug 2025rise in complaints against property managers in a single year — maintenance and poor service named as the leading causes.
Property Redress, Annual Review 2025of landlords are actively considering leaving the rental market altogether.
Rightmove, Lettings in Focus, Aug 2025Repairs now have a legal clock. Awaab's Law already sets fixed legal deadlines for repairs in social housing — 24 hours for emergency hazards. The Renters' Rights Act has created the framework to extend the same obligation to the private rented sector.
Social Housing (Regulation) Act 2023; Renters' Rights Act 2025Cerberus connects the operation your CRM, inbox and other tools already leave your team to hold together by hand.
Communication, reasoning, cases, approvals, contractors and human judgement, coordinated around one continuous journey — not another inbox to check, and not a chatbot that only answers the one conversation in front of it.
A single enquiry, tracked from first contact to close
Handled automatically end to end — your team only steps in where a decision actually needs a person, like the landlord approval below.
- Incoming callA tenant calls to report a leaking kitchen tap.
- Incoming emailThe landlord follows up by email — automatically matched to the same case.
- Case createdLogged, categorised, and tracked — nothing relies on memory.
- Landlord approvalReviewed and approved by your team before any contractor is booked.
- Contractor assignedThe right contractor notified with full case context.
- ResolvedTenant and landlord both kept updated until it's actually closed.
Built to be trusted with how your agency runs
Not aspirations — the specific decisions behind how Cerberus is built and operated.
Built for UK property management
Not adapted from generic CRM software — built around how UK letting and estate agencies actually work.
Enterprise architecture
Every case, message and record is scoped to your agency and checked on every read and write.
Controlled pilot programme
New agencies move through a structured onboarding and readiness process before going live — not a self-serve signup.
Human oversight, always
Nothing reaches a tenant, landlord or contractor without a person on your team approving it first.
Production monitoring
The system is monitored continuously, so issues are caught before they reach your team.
Automated backup & recovery
Production data is backed up automatically, with recovery tested rather than assumed.
The agencies that adapt now will set the standard the rest spend years catching up to.
Tell us your three biggest problems — we'll show you exactly how Cerberus handles them, on a real case, end to end.
See Cerberus in Action